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The number of travellers varies depending on the destination. The usual group size for an International tour is between 40 to 50 guests and that for an Indian tour is between 30 to 40 guests. In the case of speciality tours, there are chances that the number of travelling may increase.
Yes, you can indeed extend your stay while on a group tour. This extension of stay before or after a tour would incur additional charges. You can do it by informing your travel advisor at the time of booking.
The Veena World website www.veenaworld.com contains all of the information about al Veena World Products and services. You can also call on the Veena World Toll Free number 1800227979 and speak to our travel advisors.
Veena World does not book only air tickets. When you a book a group tour, Veena World books the air tickets that are part of the tour. In the case of customized holidays, Veena World will book the air tickets when you decide to book a holiday package i.e. Air + Hotel/Air + Hotel + Sightseeing, etc.
Veena World does not do only VISAs for our guests. When you a book a group tour, Veena World acts as a facilitator for your VISA process and submits the VISA application on your behalf. In the case of customized holidays, Veena World facilitates the handling of the VISA process for a service fee. In all other cases, Veena World does not process only VISAs.
Veena World is not a passport agent. If you would like to apply for an Indian Passport, we suggest visiting this website by the Government of India:
http://www.passportindia.gov.in/AppOnlineProject/welcomeLink
Veena World is does not book train tickets with the Indian Railways. If you would like to purchase Indian Railway tickets, we suggest visiting this website by the IRCTC (Indian Railway Catering & Tourism Corporation):
https://www.irctc.co.in/eticketing/loginHome.jsf
You can find the address of Veena World offices or Preferred Sales Partners in the Contact Us section of the website. Here is the link: Contact Us
Part tours are possible only for select tours. Any deviations from the planned tour itinerary would incur additional charges. Should you wish to do only a part tour or extend your stay before or after a tour, you can check the possibility by informing your travel advisor at the time of booking.
While on tour, the tour itinerary can change at times due to external circumstances pertaining to the airline, hotel, sightseeing, transport or due to force majeure events. In case of any such changes, guests are notified of the change on tour itself.
Yes, in select cases, you have the option to modify your booking after confirmation. However, to do so, kindly consult your travel advisor. Any such modifications would incur additional charges.
Yes, you can make the full payment in one go. Additionally, as a full payment benefit, you can also avail of the Jumbo Discount facility (mega discount + additional discount) that may be available on select tours.
The registration amount to be paid for the booking of a tour varies according to the price of the tour. You can find a mention of the registration amount per person under the pricing section of a product or also through your travel advisor.
The registration amount paid for a tour is non-refundable.
To book a tour or holiday, you can pay by cheque/demand draft (in the name of ‘Veena Patil Hospitality Pvt Ltd’). Additionally, you can also pay by credit card/debit card/net-banking. A non-refundable convenience change of 0.5% of the transaction amount is levied on transactions done through credit card/debit card/net-banking.
Yes, we do provide a Leave Travel Certificate for the tour. Kindly get in touch with your travel advisor to generate your LTC letter.
Cheques/Demand Drafts used to pay for Veena World products and services should be in the name of ‘Veena Patil Hospitality Pvt Ltd’.
At the time of booking, a valid identity proof is required:
Domestic Holiday: Aadhar Card or Voted ID
International Holiday: Valid Passport
Yes, you can book a tour online at www.veenaworld.com by either making the full payment and availing of Jumbo Discount (on select tours only) or by paying the registration amount.
Yes, you can make the balance payment for your holiday by logging onto your account on www.veenaworld.com. You will have to create an account the first time after which you can login with your username/mobile & password.
You can refer to the cancellation policy for a group tour mentioned in the Terms & Conditions on the website.
The cancellation policy for a customized holiday remains the same as the policy for a group tour. You can refer to the cancellation policy mentioned in the Terms & Conditions on the website.
As per policy, once approved, the refund will be processed within 7 working days. In certain cases, in case of any consideration the refund processing can take 30 to 60 days depending on the waiver decision to be received from suppliers/associates/airlines/partners etc.
Refunds if any, for cancellation/alteration/change of tour/unused refundable service will be paid directly to the guest by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per the Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
In case of a medical emergency, the guest will be eligible for refund as per the Cancellation Policy and can make a claim for the cancellation charge from the travel insurance company.
In case of the tour being cancelled by the Company, a full refund of the amount paid by the guest will be processed within 7 working days of the cancellation of the tour. The refund will be paid by account payee cheque. Alternatively, the guest can opt to take any other tour option suggested by the Travel Advisor or can utilize the tour amount paid for any of the Company's future tour.
The air tickets for group tours are blocked well in advance. The air tickets can be found in the My Bookings section of the website by logging into your account. Air tickets copies are also emailed to the guest once they are issued.
For group tours, web check-in is not possible.
Yes, you can upgrade your ticket from Economy Class to Business/First Class at a price. Kindly inform your Travel consultant & the fare difference that needs to be paid for the upgrade will be communicated to the guest within 3 working days.
A wheel chair request needs to be given at the time of booking along with a medical certificate. Airline & airport policies vary around the world and at times, a wheel chair request may be chargeable.
The baggage allowance for check-in & carry on luggage varies as per the airline and class of travel. The exact allowance for your travel will be shared with you prior to your departure.
The airline for a group tour is selected by Veena World and the guest cannot select the airline of travel.
Subject to availability, adjacent rooms can be arranged on tour.
Depending on the hotel, wi-fi services can be complimentary or chargeable. Complimentary WiFi service is available in many hotel rooms and/or the public areas of most hotels but sometimes WiFi may not be available at remote locations or some special stays.
You will receive hotel details 15 days prior to the tour through an auto-generated email. These confirmations are subject to change at the last minute depending on availability.
Yes, travel insurance is included in the group tour price. Policy coverage and duration is based on the country and tour days.
The VISA procedure and documentation vary for each country and is based on Consulate requirements. Veena World’s Visa Executive shall share the list of documents required for your VISA upon booking of Tour. The Guest has to submit Visa Documents as per list on the date given by Visa Executive. After the scrutiny of documents, the Visa application process is initiated. At each step of the VISA process, Veena World will communicate with the guest through SMS & email.
Yes. You will receive an SMS upon receipt of all documents submitted to Veena World. For VISA document files submitted directly at the Consulate a confirmation will not be sent from Veena World.
Seating arrangement in the coach/bus/tempo traveller/car shall be strictly as per the booking date i.e. the guest who books first will get the front most seat (excluding prime seats & seats allocated to tour managers) and so on. The seat allotment for a coach/tempo traveller shall start from seat number 5 onwards as first two seats are reserved for the tour managers & seat nos. 3 & 4 are reserved as Prime Seats.
Yes. Seat numbers 3 & 4 are reserved as Prime Seats and can be booked in advanced at an additional cost. Prime seats are subject to availability. The company reserves the right to allocate prime seats. If you have paid for prime seat but it is not available due to any reason, the company is liable only to refund the amount paid for such a prime seat.
No, we do not employ medical personnel/doctors on tour. Any necessary medical attention must be sought for at a local facility, if available, at your own expense. The Tour Manager carries a basic first aid kit prescribed by the doctor.
You have to carry your own wheelchair, if required, along with you. We do not provide a wheelchair facility on tour. At the airport, a wheelchair can be booked in advance, however it depends on availability. The airline may also charge an additional amount for such a facility.
Things to carry on Tour
Passport with valid visas or paper visa, Foreign Currency in form of notes/forex card/credit cards (for International tours)
ID Proof – PAN Card, Aadhar Card, Driving License (For domestic tours)
Airline ticket, Insurance Copies, Tour Itinerary, Hotel details/voucher
Accessories: Cap, hat, scarves, belts, sunglasses & case, cell phone, charger, adapter, camera, power bank, spare set of batteries, folding umbrella
Stroller bag preferably with four wheels
Medicines
Footwear – comfortable sport shoes
Toiletries – Cold creams, body lotions, bath soaps, perfume, tooth brush, toothpaste
Pen, notepad & book or magazine for the journey
Clothes to carry on Tour
Comfortable Clothing - T-shirts, shirts, jeans, denims or trousers, shorts, dresses and/or skirts, punjabi suits, pyjamas/sleepwear, undergarments.
For Tours with cold weather conditions
Lightweight clothing that can be layered
Long-sleeved shirts
Woollen jacket, sweaters or pullovers
Gloves, socks, thermal wear
Yes, you can skip sightseeings on a group tour but you will not be entitled to claim a refund of the same as all the services are pre-booked.
For an international tour, we arrange air-conditioned/air-cooled luxury coaches, coasters or small vehicles.
For domestic tours we arrange air-conditioned/air-cooled coaches/Non-AC coaches, tempo travellers, mini coaches, jeeps or taxies of various seating capacities depending on the type of the tour, itinerary, road conditions and number of guests, etc.
You cannot keep your passport and currency with the tour manager. You are responsible for your own belongings. Tour Managers are not responsible for your baggage and they will not be held liable for any loss of your personal belongings.
You can carry the liquor bottles and cigarettes as per respective airline & country policy, however we have enforced a strict "no smoking" and "no alcohol" policy in the coach or when with the group.
Depending on the hotel, wi-fi services can be complimentary or chargeable. Complimentary WiFi service is available in many hotel rooms and/or the public areas of most hotels but sometimes WiFi may not be available at remote locations or some special stays.
You can activate the International Calling option on your phone and use the service or can buy local sim card on arrival at the particular destination. Also there are companies like Uniconnect which provide International Sim Cards.
Unless otherwise specified, on a group tour Indian food is served for lunch & dinner. The breakfast on tour is generally a continental breakfast. During long road/train/plane/boat journeys, preset local/fast food may be served.
Veena World does not have separate Jain/Vegetarian departures. However on every tour, Veena World can provide food for Jain & Vegetarian guests (at times, under extreme circumstances, this may not be possible).
Veena World does not have separate Jain/Vegetarian departures. However on every tour, Veena World can provide food for our Jain guests (at times, under extreme circumstances, this may not be possible). Options are limited especially on international tours considering the sector limitations.
Yes, it is possible depending on the number of people that are part of the group.
Baby food (which includes tin milk, rice and plain dal) can be made available on request.
We would love to hear from you. To submit your feedback, we request you to write to us on feedback@veenaworld.com.
Yes, we would love to hear from you. The Veena World Guest Support number is +918879972211.
Customized Holidays are holidays for the individual traveller and not a group tour. A Customized holiday is created exclusively for you and your family or friends after discussing your likes, dislikes and travel needs. Whether you are travelling in India or around the World, our team will suggest and offer the best experiences and options, design your itinerary and book all travel services for you. . Here, you can pick and choose your travel dates, the pace of your holiday, style of accommodation, transfer options like scenic train journeys, private chauffeur driven cars, self-drive cars, cruises, private jets, shared coach transfers, shuttles etc., sightseeing activities and attractions from the must-do and must-see city tours, hop-on hop-off buses, adventure activities like jet boating, hot air ballooning, skydiving etc. and experiences like cooking classes, perfume making, sunset sailing etc
The inclusions of the customized holiday packages on the website as as follows: Transfers by Comfortable AC/Non AC coach Accommodation on twin sharing basis Sightseeing as per the package
No, Mainly Breakfast is included in the holiday. At few destinations dinners are included. Lunches and dinners are not included as you get a chance to try local cuisine. List of Indian restaurants can be provided on request
No, Price is based on land package only. We can help you to book your air tickets, visa, insurance at an additional price as per your choice of airlines and class of travel.
No
Yes, on request and as per the availability, a Veena World Tour Manager can be accompany the guests on a customized holiday for a price.
Our team has created many suggested itineraries for your individual travel. In case, you do not choose the readymade holiday options on our website and would like us to tailor-make your holiday itinerary specifically for you, a Holiday Design Fee(HDF) will be applicable. HDF is charged as our team has to find all relevant information and create the holiday itinerary exclusively for you. This is a non -refundable fee of INR 1500 (inclusive of GST) per India Enquiry and INR 3000 (inclusive of GST) per World Enquiry & This fee will be adjusted in the booking amount if you book your holiday within 30 working days from the date of receiving HDF amount.
HDF is applicable where the enquiry has specific customisations and readymade packages are not available on website. As the Veena World team has to work on the itinerary, find all relevant information and design a complete product from scratch, the fee is charged for the time invested in designing the same.
The Holiday Design Fee is non-refundable.
If Guest decides to cancel the tour for any reason whatsoever then s/he shall give a written application to the Company within specified time limit along with original receipt issued by the Company. Cancellation charges will be calculated on your Holiday Price and it is based on the date of tour cancellation and services booked such as Air tickets issued on special fare , certain hotel reservations, cruises bookings are non refundable and full cancellation applicable.
The price committed to you at the time of booking will be honoured. In case of unavailability of your preferred services we will try to accommodate or book alternate services in the same price. However, if those hotels and other services are unavailable, sold out or you upgrade any services additional price will be applicable.
ID proof- Domestic tour (voter ID, driving license), Passport - International
Online by visiting our website www.veenaworld.com or by visiting the nearest Veena World branch office, PSP or by calling on the toll free number 1800 22 7979.
Upon making full payment and overall service confirmations, vouchers shall be issued within 15 days of receiving full payment. In case of last minute bookings vouchers will be handed over 3 days prior to the departure.
The guest will receive their pre-departure tour details 10 days prior to their tour.
The tour manager’s name will be shared 10 days prior to a tour. Under unavoidable circumstances, the Tour Manager may change in the days leading up to the tour.
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